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Technology and Support

Greenville University’s online programs are delivered through a convenient platform that creates an engaging and supportive digital experience. Read more about the technology you need to successfully complete your degree, and how to access tech support when you need it.

Technology Requirements

As an online student, you need to be comfortable using a personal computer and understand its operating system. Make sure you have basic knowledge of software and tools including word processor, e-mail, an Internet browser, and search engines.

Expect to log in to your courses at least three times a week.

High-speed Internet Access

A minimum download speed of 1 MBps and a 0.15 MBps minimum upload speed is recommended.

Operating System

  • Windows 7 or greater
  • Mac OS X 10.7 or greater

Minimum Hardware Requirements

  • A personal computer or laptop purchased new within the last 2.5 years and loaded with the minimum software requirements (see below)
  • 2 GB RAM
  • 10 GB available data storage (on internal hard drive or external drive)
  • Headset, earbuds, or headphones
  • Microphone or headset

Minimum Software Requirements

  • Microsoft Office 2007 or higher, or a compatible office software suite such as Google Docs or OpenOffice, is recommended, which would encompass these minimum components:
    • A word processing program capable of saving files in .docx (Microsoft Word) format.
    • A spreadsheet program capable of saving files in .xlsx (Microsoft Excel) format
    • A presentation program capable of saving files in .pptx (Microsoft PowerPoint) format
  • Web browser options: Mozilla Firefox, Google Chrome, or Safari. These are free, downloadable programs.
    • It is likely that some course features will not function correctly in browsers other than Firefox, Google Chrome, or Safari.
    • Browsers should be kept updated for optimal performance.

Your browser must support the following, either via browser settings or plug-ins:

  • Acrobat Reader
  • Adobe Connect
  • Cookies
  • Flash Player 12 or higher
  • Java
  • Javascript
  • QuickTime
  • Windows Media Player

Learning Management System

Greenville University uses Brightspace by D2L as a course management system. You must be enrolled in a course and assigned a GU network username and password to access D2L.

D2L’s direct URL for Greenville University is https://learning.greenville.edu.

Tutorials are available 24/7 within D2L’s help feature. Additional training and support is also available by sending an email to onlinehelp@greenville.edu or by calling (618) 664-6839 during regular business hours.

E-mail

Students will be provided a Greenville University e-mail account through Gmail. All students are responsible for monitoring this e-mail account for important University correspondence, including messages from instructors. Students may choose to forward messages from this Gmail account to another personal email account.

Accessibility

To request accommodations or modifications for documented disabilities, contact the Office of Community Life at (618) 664-7121.

Tech Support

You can contact the Information Technology Support Center for technical support at (618) 664-7077 or by email at ITsupport@greenville.edu.